Subject: Tech Support Candidate - Rohit Kumar Dangi
From: Rohit Kumar Dangi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Dec 2020 08:40:48 -0500

Tech Support
Test

Name

Rohit Kumar
Dangi

E-mail

[email-masked]

Phone Number

(91) 8708422548

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Hyderabad

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Azure
Administration

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Parexel International

IT Support Specialist

Currently
working

30000

Previous Employer 1

Concentrix Daksh India Pvt
Ltd

Practictioner

31 May 2015

18000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all I will re-check the URL. Then I will take a look at the error message. The
website might not open due to internet connectivity issue , a browser issue or
the server issue. Once the root cause is identified by reading the error message
, I will take further action accordingly

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First of
all I will make sure that the bluetooth speakers are switched on and are ready
to connect.

The I will turn on my bluetooth in the mobile phone by tapping the icon in the
notification or go to settings and then turn on. Also will make sure that no
other device is already connected via bluetooth of the mobile phone

What
according to you makes you a good candidate for customer service or technical
support job?

Excellent soft skills , good command over the
language and an average technical skills are a must for the customer service
profile

On a scale of 1 - 5 please rate your fluency in spoken
English

5