Subject: Tech Support Candidate - Susmita Brahma
From: Susmita Brahma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Dec 2020 07:43:57 -0500

| | Tech Support Test

Name | Susmita Brahma
E-mail | [email-masked]
Phone Number | (+91) 7036018928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Omicron 1 greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | System engineer | 3 month | 30000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) We've to check whether we have been properly connected to the network or not.If still the issue persist we can try the troubleshooting option given on the window.
2)Then we need to check if there any firewall security blocking this website or not.
3)Then we can also try using vpn of the organisation.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) We have to turn on the bluetooth of the speaker.
2) We have to turn on the bluetooth of the mobile device
3) In mobile device we have to search for the name of the speaker. It will appear automatically but if it's unable to search the device name then we need to refresh it and wait for a while.
4) After sometime it will connect automatically and it shows connected with the speaker name on the mobile device.

What according to you makes you a good candidate for customer service or technical support job?

1)passionate to resolve the users issue as soon as possible
2)provide the platform to learn new issue and their solutions.
3)It requires hardwork as well as smart work.
4) communication skills to handle users.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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