Subject: Tech Support Candidate - Mohammad Azeem Khan
From: Mohammad Azeem Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Dec 2020 03:43:11 -0500

| | Tech Support Test

Name | Mohammad Azeem Khan
E-mail | [email-masked]
Phone Number | (91) 9044971335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Associate Consultant | Current | N/A
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will recheck my url
2. Lookup for my own Internet Ping
3. If I have no connectivity, I would try restarting my router and reconnect my laptop.
4. If my router seems to be working fine, still I see no internet error, I will call customer care
5. If there is some other error, I would google that error code, to get more information on it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth Speaker
2. Activate Connect Mode
3. On the mobile phone, switch on bluetooth, and add a new device.
4. Tap on the speaker name in my mobile and connect to it.

What according to you makes you a good candidate for customer service or technical support job?

1. Good Communication Skills
2. Fluent in the common language.
3. Knowledge in work domain

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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