Subject: Tech Support Candidate - Sarvendra Singh
From: Sarvendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 23:46:27 -0500

| | Tech Support Test

Name | Sarvendra Singh
E-mail | [email-masked]
Phone Number | (+91) 8962322625
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New ashok nagar delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Speakers & Audio
sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Mcarbon tech innovation pvt LTD | Technical Support Engineer | 26/11/2017 | 32000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

to troubleshoot this problem, i will do the following things.
1. will check and ensure that network connection is working fine and there is proper internet connectivity.
2. will break and restore the internet connection.
3. will check if requested url is not blocked and is correct.
4. there can be a case of website crashat the host end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to phone settings and tap on Bluetooth option.
2. Turn on the Bluetooth
3. Make your bluetooth speaker discoverable by turning it on and pressing the  button .
4. select Pair new Device on your phone and connect to the name of bluetooth speaker.
5 . after pairing, your phone is connected with bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Having a positive attitude and the ability to work well with people and having good communication skills.
Having good Problem solving Skills and Attention to details
to understand the the customer problem or issues and to provide them with well explained solution of their problem to their understanding

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |