Subject: Tech Support Candidate - SANCHITA BERA
From: SANCHITA BERA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 16:50:26 -0500

| | Tech Support Test

Name | SANCHITA BERA
E-mail | [email-masked]
Phone Number | (91) 9003228748
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Munirka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Sr CSA | 30/12/2020 | 25000
Previous Employer 1 | TECH MAHINDRA | L2 | 30/11/2019 | 29000
Previous Employer 2 | SUTHERLAND GLOBAL SERVICES | L2 | 15/07/2016 | 26000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check if the spelling of the website is  entered correctly.

Then will check if the internet is working on the computer .

Will try to open the website using a different browser .

Will delete cookies and temp files and restart the computer .

Will try to reset the browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First will have to turn on the Bluetooth on the phone.

Then will on the Bluetooth speaker

Then will scan the devices to locate the name of the speaker under Scanned devices.

Then will pair the devices and it will start working.

What according to you makes you a good candidate for customer service or technical support job? | For a good CSA or TSA the person should be an active listener.Without making the customer repeat if a CSA or TSA can paraphrase the issue then customer gets the confidence that the CSA is listening to him/her. Acknowledgement and Ownership are one of the major factors for a good Customer service. Above all Patience is required too.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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