Subject: Tech Support Candidate - Harsh Kumar Mishra Harsh Kumar
From: Harsh Kumar Mishra Harsh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 04:41:28 -0500

Tech Support
Test

Name

Harsh Kumar
Mishra Harsh Kumar

E-mail

[email-masked]

Phone Number

(0512) 9140394549

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kanpur

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Zendesk ticketing tools

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aeris communications India Pvt Ltd.

Technical support
Execute

Currently working

20588

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
check that internet connection is ok or not.

Second check what is error on showing in browser.

Third. Delete the cookies from history.

Fourth. Restart the browser.

Fifth. If issue not resolve then put URL in other browser.

Sixth. If issue not resolve with the help of above steps.

Then seems that there is an issue in Os.

Check your OS and reinstall web browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First
bluetooth shoul be on in both. Mobile and speaker.

Second search the Bluetooth devices.

If you are seeing the bluetooth speaker in your mobile list. Please select and
connect it.

Please put the pairing code.

Now your connection has been established.

What according to
you makes you a good candidate for customer service or technical support
job?

I am suitable for technical support job because I am having
2.6+ years experience in technical support. Presently I am working in US based
IT company. This is product based company. I am providing technical support to
global and domestic customers.

On a scale of 1 - 5 please rate your
fluency in spoken English

4