Subject: Tech Support Candidate - ABHILASH TRIPATHI
From: ABHILASH TRIPATHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 01:24:01 -0500

| | Tech Support Test

Name | ABHILASH TRIPATHI
E-mail | [email-masked]
Phone Number | (+91) 9559757475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NOIDA SECTORE 45
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
SharePoint

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES | Senior analyst | Na | 22563
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As an end user first I will chek my internet connection, if it is not fine then I will try to switch on different network, if there is no internet issue then I will go for proxy checking and will check whether my site is whitelisted or not.If it is not whitelisted then using my administrator access I can give access to this site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the BLUETOOTH on my mobile phone
2. Switch on the Bluetooth speaker
3. On the mobile phone try to find the speaker name
4. Click on connect this device
5. Now speaker is connected to my phone

What according to you makes you a good candidate for customer service or technical support job?

In my words, a technical support person must have these qualities:
1. Must be patience
2. Must have a good communication skill
3. Must be able to get the user queries
4. Must be able to provide best solution to users in a very decent way.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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