Subject: Tech Support Candidate - Pallavi Rai
From: Pallavi Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 00:44:23 -0500

Tech Support
Test

Name

Pallavi
Rai

E-mail

[email-masked]

Phone Number

(91) 9810735862

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Cognizant

Process
executive

25/jan/2018

23000

Previous Employer 2

Tech mahindra

Customer
support

15/nov/2020

20000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First i will ask if spelling
is correct or not. If website is not opening on browser than i will ask to open
it on google or google chrome.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

There are 2
steps to do so-

First one is just scroll down the screen and there is a sign of bluetooth and
just click on it , it will get connected to my phone.

Second step-

Click on settinG

Click on bluetooth

Select the device to which you want to connect the Bluetooth

Make sure that the device is in range and ready to connect

What according to you makes you a good candidate
for customer service or technical support job?

According
to me one should be a good listener than only he or she will be able to solve
the problems of customers effectively and i think i am a good listener.

On a scale of 1 - 5 please rate your fluency in spoken
English

3