Subject: Tech Support Candidate - Vikas Yadav
From: Vikas Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 00:01:37 -0500

| | Tech Support Test

Name | Vikas Yadav
E-mail | [email-masked]
Phone Number | (91) 9917993899
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 4 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
Maximo

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision automation pvt LTD | Application support engineer | 05 January | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check what and where system facing an error . If i understand the error most probably I'll find solutions for that . Like if it shows site is unreachable then we'll check our internet connection or url after that we'll clear the cookies and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth of both devices.
Scan the device from mobile phone.
Click on pair.
Bluetooth speaker contacted successfully.

What according to you makes you a good candidate for customer service or technical support job? | I have good experience in dealing with clients and resolving there issues with proper explanation. I'm confident and hardworking person when i have to deal with clients.all these makes me good fit for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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