Subject: Tech Support Candidate - Dhruv Munjal
From: Dhruv Munjal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 12:49:18 -0500

| | Tech Support Test

Name | Dhruv Munjal
E-mail | [email-masked]
Phone Number | (99535) 17103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sopra steria | Junior engineer | | 21635
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This issue can occur due to multiple reasons
- incorrect url
- internet issue
- proxy error.

Please open any browser and try to open google.com and seach for any website and check if the the results are opening up or not .
If you cannot see the results than you need to make sure that your internet is working fine or not.

You can also try different browser like Internet Explorer and check if that works or not if it's working then you need to check the proxy settings on your system

You can clear the browsing history , cookies and cache memory from the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth on your phone.
Make sure that the speaker's Bluetooth is in discover able mode.
Search for speaker nake on the phone's Bluetooth.
Click on the name
You will get a prompt to pair the speaker
Click on yes
Now Bluetooth speakers are connected to your phone

What according to you makes you a good candidate for customer service or technical support job?

1. I have good experience in this technical support.
2. I have worked with international clients
3. I have patience which is required in this job
4.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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