Subject: Tech Support Candidate - Arshad Fahmi
From: Arshad Fahmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 12:47:46 -0500

Tech Support
Test

Name

Arshad
Fahmi

E-mail

[email-masked]

Phone Number

(+91) 8800836364

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida Extension

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Noon

Associate

January 17, 2021

27000 in hand

Previous
Employer 1

ABSAS Sol. Pvt. Ltd.

Associate

June 2,
2020

22000 in hand

Previous Employer 2

Paytm

Associate

September 27,
2016

17000 in hand

In your past experience
you have (select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Check
if the URL is typed correctly.

2. Checking if the device has internet access or not.

3. Checking the response code browser returned from the server.

4. Check firewall allow/deny rules (if required).

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on the Bluetooth speaker.

2. Turn on the Bluetooth on the device.

3. Search for the device to pair(Bluetooth Speaker).

4. Click on the appeared name to pair and connect.

5. Wait until the connection established.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Multitasking

2. Keen of deep case analysis.

3. Sharp memory

4. Polite and Professional

5. Pay attention root cause of the problem.

On a scale of 1 - 5
please rate your fluency in spoken English

4