Subject: Tech Support Candidate - Nidhi Malik
From: Nidhi Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 12:35:19 -0500

| | Tech Support Test

Name | Nidhi Malik
E-mail | [email-masked]
Phone Number | (+91) 9582200897
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gaur city 1, Greater Noida West
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AMS INFORM PVT. LTD. | Research Analyst | Working | 15000
Previous Employer 1 | Pragati plastics pvt ltd | MIS & WEB OFFICER | 31-01-2015 | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First i will check the internet connection as it is working or not.
2. I will try to open other website to confirm that the issue is with only this website or in all.
3.I will check the proxy setting in internet expolrer.
4.I will open command prompt and ping the website, is it reachable or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First on the bluetooth speaker and mobile phone bluetooth.
2. Try to search the device in mobile phone.
3. After finding it will ask for pairing.
4. As pairing done, then bluetooth speaker is connected to mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I am good problem solver and having good learning skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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