Subject: Tech Support Candidate - Rishi Saxena
From: Rishi Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 12:10:02 -0500

| | Tech Support Test

Name | Rishi Saxena
E-mail | [email-masked]
Phone Number | (91) 9627171712
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 59 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Subject matter experts | Currently working | 22k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we would refresh it by press f5 button if still issue is their then will delete cookies history on particular browser in which we are working on it then restart the system again try.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we would open the Bluetooth on mobile phone after then we will open the Bluetooth speaker and  then we will pair the mobile device with speaker then select the device on mobile and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Make the customer happy with full satisfaction as per their query problem .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |