Subject: Tech Support Candidate - Rahul Maini
From: Rahul Maini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 11:11:13 -0500

Tech Support
Test

Name

Rahul
Maini

E-mail

[email-masked]

Phone Number

(88823) 01280

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector76

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

PC Solutions

Project engineer

16Jan2021

30000

Previous Employer 1

Karsun Solutions

Hardware
support

dec2019

26000

Previous Employer 2

Acer PVT LTD

Customer
support

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
will check network connection, whether internet connection is established or
not, after that,

If not than will check IP address, if ip address is ok than I will check if that
website is down for everybody or just me, if it was only from my side then I
will restart my device.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Switch on Bluetooth on my device and
speaker

2) Make Bluetooth discoverable from speaker

3) Name of speaker will show on my phone

4) click on Bluetooth device name to connect

What according to
you makes you a good candidate for customer service or technical support
job?

Understanding what do customer need and giving them A+
services

On a scale of 1 - 5 please rate your fluency in spoken
English

4