Subject: Tech Support Candidate - Rohit Barua
From: Rohit Barua <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 10:51:25 -0500

| | Tech Support Test

Name | Rohit Barua
E-mail | [email-masked]
Phone Number | (+91) 9899805581
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Atd retail pvt ltd | Seo Executive | 26-10-2017 | 17000
Previous Employer 2 | Paytm one97communication pvt ltd | Operation associate | 30-5-2020 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will doing greet to customer and then I will sharing the my name. Then I will asking the problem from customer.

1. Did you have done clear history and cookies.

2. Please check again the website which is want to search.

3. Can you check other website so that confirm that internet proper working or not or which website you visit, that particular site got already issued.

4. If you can't put the name properly or one dot or dot com not use, if your site not open and showing error. Please check I am holding your call.

5. If you not open the website try to once press crlt +N  then open the new incognito window make sure your site open here.

4.
4.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Sir first you can press the power on button your bluetooth speaker and mobile bluetooth also, so that both paired. If paired both the same you can enjoy music, call, movie also.
What according to you makes you a good candidate for customer service or technical support job? | If I had shared good speaking and give proper information definitely customer will be happy with us.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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