Subject: Tech Support Candidate - Aminul Hussain
From: Aminul Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 10:08:42 -0500

| | Tech Support Test

Name | Aminul Hussain
E-mail | [email-masked]
Phone Number | (+91) 6000361881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Guwahati
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Database

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC technologies Pvt LTD | Application support engineer | | 13000
Previous Employer 1 | National informatics Center, Shillong | Information Technology specialist | 31/01/2019 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will figure out where the problem is.
2. Try to open an another website in a new tab and another website is working then I will check the error messages(the connection was interrupted, the connection was reset, the connection has timed out). For this error I will clear the cookies and cache of the browser.
3.if the site that I will try to open in new tab is not working then I will try to open it in another browser. If the same problem arises then there will be problem in the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of the two devices.
2. Open the settings application on my phone
3. Click on the refresh button
4. After getting my speaker name in available device I will click on the name of the speaker.
5. Connection successful.

What according to you makes you a good candidate for customer service or technical support job? | I like to face challenges and that's why I choose my career in support role. Solving new issues gives a immense pleasure.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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