Subject: Tech Support Candidate - Sumit Raj
From: Sumit Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 08:33:07 -0500

| | Tech Support Test

Name | Sumit Raj
E-mail | [email-masked]
Phone Number | (91) 9958552916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
ERP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Next Enterprise | Deputy Manager | Currently Working | 30000
Previous Employer 1 | Ensure Support Services India Limited | SAP BASIS Consultant | 30/10/2017 | 18000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will read  error and according to error I will resolve the issue.
1- I will check website URL is correct or not.
2- I will check internet connection.
3- I will try to open in another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Open Bluetooth of Speaker.
2- Open Bluetooth in my mobile.
3- Search Speaker Bluetooth name in my bluetooth setting.
4- When I got speaker Bluetooth name in mobile Bluetooth then I will click to connect.
5- Then we got a pairing sound from speaker then press speaker Bluetooth button and then our Bluetooth will be connected.

What according to you makes you a good candidate for customer service or technical support job?

1- Technical knowledge
2- Communication
3- Ability to train client
4- Good understanding skill

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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