Subject: Tech Support Candidate - Nitin Kumar
From: Nitin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 07:23:41 -0500

| | Tech Support Test

Name | Nitin Kumar
E-mail | [email-masked]
Phone Number | (91) 8755561479
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyient ltd | GIS engineer | Na | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check internet connection than configuration of connection if is there something wrong than I will reset the connection whatever it is routher or dongle.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First Of all  I will power on the blutooth speaker by their power button than select the bluetooth mode after that I will open my phone bluetooth an pairing the same.
What according to you makes you a good candidate for customer service or technical support job? | Good analytical and conveyancing skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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