Subject: Tech Support Candidate - Keshav Kumar
From: Keshav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 06:49:15 -0500

| | Tech Support Test

Name | Keshav Kumar
E-mail | [email-masked]
Phone Number | (+91) 8535079708
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New ashok nagar gaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digital informatics pvt. Ltd. | Front office executive | Current | 16000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my internet connection then after that I will check url which is entered myself in my browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth both device (mobile phone and speaker)
2. Search speaker device name  in mobile phone Bluetooth setting then pair

What according to you makes you a good candidate for customer service or technical support job? | Both, Customer service and technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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