Subject: Tech Support Candidate - AJAZUR RAHMAN
From: AJAZUR RAHMAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 05:37:23 -0500

| | Tech Support Test

Name | AJAZUR RAHMAN
E-mail | [email-masked]
Phone Number | (+91) 8860701827
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 59
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policy Bazaar | Sales Consultant | | 24000
Previous Employer 1 | MakeMyTrip | Sr Executive | |
Previous Employer 2 | HomeShop18 | Associate | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check whether my internet connection is working or not post that I'll clear the browsing history and cookies from the browser or I'll change the browser as well.

If problem is still persist it means there is some issue with the website it might be temporary down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn On the both Device Blutooth
Search the device in Bluetooth setting
Pair it
Accept Pairing Request
Connected

What according to you makes you a good candidate for customer service or technical support job?

Patience
Listen Customer First
Problem Solving
Attentive And prompt response
Realise to customers they are not alone, There service provider and services/tech support representative are there to help them.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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