Subject: Tech Support Candidate - mamta lakhani
From: mamta lakhani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 05:03:17 -0500

| | Tech Support Test

Name | mamta lakhani
E-mail | [email-masked]
Phone Number | (91) 7843850445
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida sector 75
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sopra steria India pvt ltd | executive facility | 30th aug 2020 | 30000
Previous Employer 1 | bill free labs pvt lyltd | hr executive | 30th july 2019 | 25000
Previous Employer 2 | cpc power India pvt ltd | hr executive | 18 aug 2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | i will 1st restart my device after saving all my work . then will check my internet connection by loading google and will check if am able to search something on google and search result is been uploaded properly . then Open preferred browser  such as chrome , and visit a website checker page, such as "Down for Everyone or Just Me". and check if the site is down for me or everybody else .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions such as asking permission to connect.

What according to you makes you a good candidate for customer service or technical support job? | soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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