Subject: Tech Support Candidate - Shweta Roy Chowdhury
From: Shweta Roy Chowdhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 03:25:06 -0500

| | Tech Support Test

Name | Shweta Roy Chowdhury
E-mail | [email-masked]
Phone Number | (91) 8826977070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | 201301
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Incideny Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Turnitin | Senior Analyst | | 36000
Previous Employer 1 | Webhelp | Senior Analyst | 15th Feb 2019 | 32000
Previous Employer 2 | Alcatel Lucent | Analyst | 4th Feb 2016 | 26000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device
After rebooting, check if you are still having the same problem again.

Internet Connection Works
Able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.

Search results load properly.
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".

On the site, type in the website address you're having problems reaching, then push Enter or Return.

Look at the result from the site, to determine if the site is down.
Site Down
If the result says that "It's not just you!", that means the site is down for everyone.

Site Up
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Patience to understand
knowledge
Step taken to resolve

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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