Subject: Tech Support Candidate - Anshul Sharma
From: Anshul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 03:05:48 -0500

| | Tech Support Test

Name | Anshul Sharma
E-mail | [email-masked]
Phone Number | (0) 7982785861
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vijaynagar, ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Seamtek international pvt ltd | | 18-03-2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1-open the settings of browser.
Step2-clock on the history of browser.
Step3- clear all the cookies and cache from the browser with history.
Step4- now open the site again. It will open definitely.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- put speakers on bluetooth mode.
Step2- open your MOBILE bluetooth and scan for devices.
Step3- you will find the name of speakers in your bluetooth scan. Click on that name.
Step4- a code will appear for connect to that device. Accept it.
Step5- you are now connected to your bluetooth speakers.

What according to you makes you a good candidate for customer service or technical support job? | A candidate should have a good communication skill with positive attitude. He should have a skillfull mind for handle situational problems with customers. He needs to be have some knowledge about the different devices I.e. used in the office.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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