Subject: Tech Support Candidate - Umashankar Patel
From: Umashankar Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 02:14:48 -0500

| | Tech Support Test

Name | Umashankar Patel
E-mail | [email-masked]
Phone Number | (+91) 8839675240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Azamgarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dilip Buildcon LTD | IT Executive | NA | 19600
Previous Employer 1 | Precision Techserve PVT LTD | System Engineer | 12 Sept 2020 | 13000
Previous Employer 2 | Next Education India Pvt Ltd | E-learning Support Engineer | Sept 2016 | 7800

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i'll check if internet is working by searching for some other site. If other site works it can be issue with NDTV site but if other site not opens too.
That can be issue with browser you are using or internet on your PC is not accessible.
So you can try with different browser as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Speaker
2. Go to bluetooth settings of your mobile phone
3. Turn on bluetooth on your phone
4. Search for available devices and pair the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Candidate should have patience, ability to analyze and most important he or she should be polite to the customers. The aim of candidate should be complete satisfaction of customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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