Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 02:13:25 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9069318992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector-15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Galaxy Enerprises | Accounts Executive | | 20000
Previous Employer 1 | Southern Travels Pvt Ltd | Accounts Executive | July-2020 | 22000
Previous Employer 2 | Vipro Technical Services LLC | Accounts&Admin Executive | Sep-2019 | 50000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Fist of all i will check my internet connection whether it is connected or not later will clear catch try with another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on Bluetooth on your devise as well speaker
2- search available devises
3- Tap for pare on speaker devise name showing in the available list
4- "Speaker is successfully connected" once appear this pop up.

What according to you makes you a good candidate for customer service or technical support job? | A customer support executive should have polite behavior while talking with customer , understand the issues and problems facing the customer and resolve it in a minimum time and explain in a simple and understanding words instead of technical words.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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