Subject: Tech Support Candidate - Faiz Ahmad
From: Faiz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 01:53:57 -0500

| | Tech Support Test

Name | Faiz Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8177085699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamia nagar, Okhla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Sap

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Svm Technologies Pvt Ltd | Process Developer | | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I'll check and in systems Network and Internet setting and will make sure that my system is properly connected with the Internet or not. If not I will check my Internet modem and devices which using I will also check that switches of thise devices are on or not, If yes then I will reach out to my Internet service provider.
And in  case system in properly connected with the internet then I will try to restart my start my system and will  check now its working or not if again no then I will go in my browsers setring and clear all the cookies and will again check.
This is how we will resolve browse related issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I need make sure that bluetooth is on of my phone and speaker is on. Then I will go to my phones bluetooth settings and open pairing option and will scan all nearby bluetooth devices, then we need to select the speak bluetoooth by taping on the speakers bluetooth name and sometime it can ask for passkey we can get this passkey from user manual of the speaker once we will enter the pass key we will get messages that speaker has been contacted with phone successfully.
What according to you makes you a good candidate for customer service or technical support job? | A good technical support candidate should have a good process knowledge and ability to understand and identify the issue. Once the cause of issue will be identified then I think it will be easy to resolve it out.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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