Subject: Tech Support Candidate - Dhananjay Prasad Gupta Dhananjay
From: Dhananjay Prasad Gupta Dhananjay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 01:28:47 -0500

| | Tech Support Test

Name | Dhananjay Prasad Gupta Dhananjay
E-mail | [email-masked]
Phone Number | (91) 7775061147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Software installation and uses

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maruti computer Pvt LTD | Developer | May 2020 | 31000
Previous Employer 1 | Jsimple Pvt LTD | Developer | May 2018 | 23000
Previous Employer 2 | KeptBug Technology | Developer | November 2017 | 19000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First I will check internet connection which is connected or not.
2) then check proper Url has enter or not.
3)After that if don't connect then check trouble suit to organize them.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4.A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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