Subject: Tech Support Candidate - Shubham Malik shubham
From: Shubham Malik shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 01:16:06 -0500

| | Tech Support Test

Name | Shubham Malik shubham
E-mail | [email-masked]
Phone Number | (91) 8433184274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 16B, near gaur chowk,Greater Noida West
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sonafine Pvt Ltd | Ac.manager (IT) | Till Working | 33.45k
Previous Employer 1 | Doubletick media Pvt ltd | Network engineer | 21 Nov 2020 | 30k
Previous Employer 2 | Oakyweb Pvt ltd | Network administrator | 20 Nov 2018 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If any this type errors. It means domain proxy error otherwise site certificate error if condition is proxy working on other websites.So check certificate.if everything good but not working site then try to ping on this web address if not get any reply from web address. So this is domain issue on webaddress , contact to website administrator.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly on your bluetooth and then open your phone bluetooth settings after then search bluetooth if getting your bluetooth name in search list then click on bluetooth name, show connecting dialog box after then he is connected.
What according to you makes you a good candidate for customer service or technical support job? | If any task not pending in my sides and customer satisfaction is good.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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