Subject: Tech Support Candidate - Umesh Birajdar
From: Umesh Birajdar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 01:13:32 -0500

| | Tech Support Test

Name | Umesh Birajdar
E-mail | [email-masked]
Phone Number | (91) 7721027195
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | pune, ready to shift
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
o365,Intune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Atos | l2/l3 technical engineer | NA | 20
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st of all i'll check my internet connection is proper or not.
2.we need to check whether provided url is accessible in open network or not./if yes
3. i'll keep internet settings as automapping, cleare cache from browsers.
4.i'll check whether it is working in my colleague system or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | we need to on the speaker Bluetooth as well as mobile , after we can pair it with required device.
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills & team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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