Subject: Tech Support Candidate - Prakash Ahirwar
From: Prakash Ahirwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 00:47:23 -0500

| | Tech Support Test

Name | Prakash Ahirwar
E-mail | [email-masked]
Phone Number | (110092) 8882699236
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Self employed | | | 25000
Previous Employer 1 | Excitel Broadband (P) Ltd. | Team Leader - Technical Support | 31-July-2019 | 36563
Previous Employer 2 | S2 Infotech | Field Engineer | 07-May-2015 | 15236

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check what is the error and according to the error code/message proceed further.
2. Then check only www.ndtv.com is not opening or other websites are also not opening i.e. try to open other websites. And also try to open it on another web browser.
3. If other websites are also not opening then check for internet connectivity i.e. (connectivity with wifi router, if on other devices the internet is working or not, etc.)
4. If the internet is not working on other devices also then check the wifi router incoming connection(WAN) and if the incoming connection is not connected then try to unplug-replug the WAN port, reboot the router, and if the issue still persists the raise a complaint to ISP.
5. if the internet is working on other devices then skip step 4. and try to connect the device with the wifi router again.
6. if the connection is ok and other websites are also opening then skip steps 4 and 5.
7. now check the Adblock, proxy, DNS configuration if all ok.
8. Ping www.ndtv.com
9. Trace www.ndtv.com
10. Try to open the website with of it IP(DNS)
11. and if the website is not opening on all the Devices and Browsers then raise a complaint to the ISP with the results.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker.
2. Turn on Bluetooth mode.
3. Turn on the mobile phone Bluetooth.
4. Serch the Bluetooth speaker in the available list.
5. Tap on the  Bluetooth speaker name.
6. Pair and connect the device.

What according to you makes you a good candidate for customer service or technical support job?

1. Good Communication Skills.
2. Soft-spoken.
3. Good listener.
4. Good technical skills.
5. Good typing speed.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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