Subject: Tech Support Candidate - Rohit Sharma
From: Rohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 00:31:32 -0500

| | Tech Support Test

Name | Rohit Sharma
E-mail | [email-masked]
Phone Number | (+91) 8700072196
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi, New Friends Colony
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IndiaMART | Client servicing | 5 march | 40000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the website is correct
2. Check the internet connection
3. Restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth device speaker.
2. Turn your phone bluetooth.
3. Refresh your phone Bluetooth and search for the speaker.
4. Select on the speaker so that it can pair with the phone.
Now, phone is connected to speaker

What according to you makes you a good candidate for customer service or technical support job? | Experience of 3 years, calm voice in every situation, positive attitude and problem solving skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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