Subject: Tech Support Candidate - Parlapalli Mounika
From: Parlapalli Mounika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 00:09:18 -0500

| | Tech Support Test

Name | Parlapalli Mounika
E-mail | [email-masked]
Phone Number | (91) 7675993627
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis Customer support private limited | Technical support engineer | December 24 2020 | 18500
Previous Employer 1 | Cognizant technology solutions limited | Service desk | April 2019 | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have to check internet connected properly to system ,then check cables are fixed in proper way
and clear all caches in system.if not open website then close all apps and then refresh it and check it after sometime work fine

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Click on mobile phone bluetooth option touch and hold bluetooth,then tap pair new device and refresh it ,Tap the name of the bluetooth device want to pair  with your device.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

Hii myself mounika,According to tcehnical support we can learn knowledge in systems and troubleshooting issues if any problem occurs in system and can improve our communication skills
highly ,we have to convince the customer and provide good concern to them with resolving their issues thats it

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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