Subject: Tech Support Candidate - Ashutosh Rana
From: Ashutosh Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 22:58:51 -0500

| | Tech Support Test

Name | Ashutosh Rana
E-mail | [email-masked]
Phone Number | (011) 7982123231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Windows Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allsec Technologies Ltd | Sr. Technology Engineer | | 26080
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the website URL is correct or not. Than I will check the error code which will display on brower page. After analyzing the error I will take further steps to clean history and cache or reinstall the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I need to enable Bluetooth on my mobile and than i would pair the Bluetooth speaker with my phone.
What according to you makes you a good candidate for customer service or technical support job? | My troubleshooting and analytical approach to troubleshoot any kind of issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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