Subject: Tech Support Candidate - Lopamudra Hota
From: Lopamudra Hota <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 16:26:32 -0500

| | Tech Support Test

Name | Lopamudra Hota
E-mail | [email-masked]
Phone Number | (91) 7338796920
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sutherland | Senior Technical Consultant | 6/7/2020 |
Previous Employer 1 | HCL technologies | Technical Lead | 2/3/2012 |
Previous Employer 2 | Avaya India Pvt Ltd | Senior QA Engineer | 29/9/2010 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the Internet connectivity
2. Check if the browser version is up-to-date
3. Check the browser settings to allow cookies
4. Check on Google if the website is correct
5. Check if the website has been added to blocked list

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable Bluetooth on your mobile phone
2. Pair with the Bluetooth speaker name from the list of devices available for pairing

What according to you makes you a good candidate for customer service or technical support job?

1. I'm a quick learner.
2. I'm able to build good rapport with customers easily.
3. I use my utmost strength to resolve the issue on call, hence achieve customer satisfaction.
4. I always take full responsibility to resolve and follow up the customer tickets I raise.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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