Subject: Tech Support Candidate - Shubham Saurav
From: Shubham Saurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 16:20:00 -0500

| | Tech Support Test

Name | Shubham Saurav
E-mail | [email-masked]
Phone Number | (91) 9711103110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gaur City 2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Chat associate | 31st July, 2020 | 27000
Previous Employer 1 | I energiser | Chat associate | 17thJune, 2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first try to restart the computer and try to fix it that way. If this troubleshooting does not work, then I will check whether I am entering the correct URL. Even if that is right, I will check whether the problem is with me only or if it is happening with other people also. Then finally I will try to open the website in another browser such as Mozilla Firefox.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will first turn on the Bluetooth speaker and then I will turn my phone's Bluetooth on. Then, I will search for all the available devices. Once I find the correct device, I will enter the pass key and will connect the Bluetooth speaker to my phone.
What according to you makes you a good candidate for customer service or technical support job? | I have an experience of around 2 years in Customer service and I know how to handle the customers and how to go for the best possible resolution with the help of empathy, sympathy and acknowledgement of the customer's request.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |