Subject: Tech Support Candidate - Udit Mishra
From: Udit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 15:30:57 -0500

| | Tech Support Test

Name | Udit Mishra
E-mail | [email-masked]
Phone Number | (0) 9125188442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the error than will check the internet connection bars. If internet is connected I'll check the second tab and try to open another site on that internet connection... If i again found same error then I'll try to fix out it. And Check the internet connection otherwise I'll change the internet connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I'll turn on the mobile/speaker Bluetooth. After that search the Device name on mobile and make them pair and connect.
What according to you makes you a good candidate for customer service or technical support job? | Customer service is understanding of the product service and technical support is to fix out the issue which is coming from the product service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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