Subject: Tech Support Candidate - Govind Bisht
From: Govind Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 14:04:07 -0500

| | Tech Support Test

Name | Govind Bisht
E-mail | [email-masked]
Phone Number | (91) 8860285436
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | sector 73, noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iqor india services pvt ltd | executive | 22 july 2020 | 23 k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the computer
2. Make Sure the Internet Connection Works
1- Open your browser. In the address bar at the top, type in google.com, then push Enter or Return.
2- Make sure you're able to load Google.com. Once this loads, make sure you're able to search.
Type something in the Search box, then select Google Search.
3- Make sure the search results load properly.
4- If searching doesn't work, then there's reason to believe that you're not connected to the Internet.
Fix the connection issue before proceeding.
3. Check if the Website is Down for Everybody or Just Me
1-Open your preferred browser, and visit a website checker page, such as "Down for Everyone or Just Me".
2-On the site, type in the website address you're having problems reaching, then push Enter or Return.
3-Look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

the process of connecting a Bluetooth speaker to an Android device only needs to happen one time.
Once a Bluetooth speaker is successfully paired to your device, it should automatically connect each time it is powered on.
1.Open the Settings app.
2.Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3.Screenshots from an Android device showing the Bluetooth toggle switch
4.Select Bluetooth to view the options.
5.Select Pair new device to place the Bluetooth device in pairing mode.
6.Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.
7.Make sure the Bluetooth speaker is in pairing mode during this time.
8.Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate usually embraces the opportunity to try new ways of doing things. Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character. ... The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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