Subject: Tech Support Candidate - SATYAPRAKASH SURAJ
From: SATYAPRAKASH SURAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 12:23:43 -0500

| | Tech Support Test

Name | SATYAPRAKASH SURAJ
E-mail | [email-masked]
Phone Number | (0) 9910035063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Purnia, Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess Corp | Network Engineer | 2nd June 2020 | 36200
Previous Employer 1 | Ericsson | Network Engineer | 10th July 2017 | 29500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check for my internet connection if it is connected or not.
If my internet is connected and still getting the error then will check my url if i have typed the correct address or not.
Now even if address is correct and still getting error then will check the website on google if it is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker and press the bluetooth icon on it.
2. Open bluetooth in mobile and search for the nearby bluetooth devices.
3. It will show the bluetooth speaker name in the list.
4. Click on the device name that we want to connect.

What according to you makes you a good candidate for customer service or technical support job? | I am good listener and listens to customers problem carefully and analyse what type of issue is he having and accordingly gives solution to that problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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