Subject: Tech Support Candidate - Swati Swati
From: Swati Swati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 12:23:39 -0500

| | Tech Support Test

Name | Swati Swati
E-mail | [email-masked]
Phone Number | (91) 9690130781
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kent ro | Product development executive | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We need to follow some basic troubleshooting first, if the website is not getting open.

Check the url.
Check the internet connectivity.
Check firewall security.
Check browser compatibility.
Check the error code and take action according to error code.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable the bluetooth icon mentioned on the speaker and then enable the bluetooth of the mobile phone.
Click on setting on phone and find the device or speaker namer and click on pair or connect. The connection will be established after approving the connection.

What according to you makes you a good candidate for customer service or technical support job?

Understanding of the problem easily and provide resolution in less time.
Empathy, ownership and listening plays a major role in building a trust worthy bond with customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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