Subject: Tech Support Candidate - NILESH SHAH
From: NILESH SHAH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 12:06:29 -0500

| | Tech Support Test

Name | NILESH SHAH
E-mail | [email-masked]
Phone Number | (+91) 7974301239
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance global services private limited | Digital Officer | July | 15000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FirstIy will check my network access and if network proper working then I will put full url on browser  like https/:www.ndtv.com.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open bluetooth of both the devices
2.i will check in my bluetooth setting like pairing the devices that there will be device name showing or not if showing then I will click on that and both the devices get connected.

What according to you makes you a good candidate for customer service or technical support job? | I done bachelor of engineering in computer science and I like to use gadgets and computer peripherals and also having computers customer support experience in axis bank there I will give the support to customers to how to manage his/her account  and how to apply or do online applications for credit card.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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