Subject: Tech Support Candidate - varun digra
From: varun digra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 11:51:04 -0500

Tech Support
Test

Name

varun
digra

E-mail

[email-masked]

Phone Number

(+91) 9149577409

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

New Ashok nagar

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Linux
Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

FCM Travel Solution

Linux System Admin

25000

Previous Employer 1

Variyas Labs Pvt. Ltd

Software
Engineer

Aug/2018

17000

Previous Employer 2

Keen & Able

Joiner Software
Engineers

Feb/2018

13000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1 I will check if my computer is properly
connected to the internet/ISP.

Step 2 I will the domain name is correct or not, will use the exact domain
name.

Step 3 I can check the same website on different browsers also, my be website is
also down.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

turn on Bluetooth speaker

Go to settings

Open Bluetooth option

list of available deices will appear

click on same speaker name then it will ask to pair

now it's connected

What according to you makes you a good candidate
for customer service or technical support job?

First
Show to customers that you understand their issue

Show a willingness to help

Give the best options and recommendations.

On a scale of 1 - 5
please rate your fluency in spoken English

4