Subject: Tech Support Candidate - VIKASH TRIPATHI
From: VIKASH TRIPATHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 11:37:33 -0500

| | Tech Support Test

Name | VIKASH TRIPATHI
E-mail | [email-masked]
Phone Number | (91) 9425850144
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jabalpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS CORPORATION PVT LTD | L2 Senior Engineer | Currently working | 38000
Previous Employer 1 | TRIADSS Technical solutions pvt ltd | Technical Lead | 20 sep 2020 | 27000
Previous Employer 2 | Aspire Vision pvt ltd | BSS Engineer | 10 Jan 2020 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My device.
2.make sure Internet Connection Works.
3.
Check if the Website is Down for Everybody or Just Me.
4.Check the URL

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.swith On the bluetooth on Both devices.
2.Scan In Mobile For Bluetooth Device.
3.After scan & Found the Name Of Speker then Select the device and pair.
4.check Device connection Paired.

What according to you makes you a good candidate for customer service or technical support job? | I have the experience and expertise in the area of customer support that is required in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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