Subject: Tech Support Candidate - Akash Kumar
From: Akash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 11:34:55 -0500

| | Tech Support Test

Name | Akash Kumar
E-mail | [email-masked]
Phone Number | (91) 8802862029
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Binary global limited | IT support | Working | 15k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we have to check internet connection than we have to check browser internet setting and check there is not showing any kind of pop up which is truble to open your site.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go to setting than  open bluetooth setting than search your speaker bluetooth name if there show your blutooth name than click on the name than connect.
What according to you makes you a good candidate for customer service or technical support job? | First we have to listen properly customer problem than we have to take next step
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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