Subject: Tech Support Candidate - Abdul Khan
From: Abdul Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 11:33:15 -0500

| | Tech Support Test

Name | Abdul Khan
E-mail | [email-masked]
Phone Number | (+91) 8587987410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 12
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HGS | CRO | 3june2020 | 27
Previous Employer 1 | Ienergizer | Tech support | Oct 2017 | 16
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly figure out the problem by understanding the error and i will try to open another website if other website is working fine then clear cache and cookies the. try again if none of the website working and i will check the internet connectivity or by re-opening the  browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly power in Bluetooth speaker and turn on bluetooth in mobile device after that tap  on add new device in mobile and search for bluetooth device name and click on connect
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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