Subject: Tech Support Candidate - Pooja Chauhan
From: Pooja Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 11:26:40 -0500

| | Tech Support Test

Name | Pooja Chauhan
E-mail | [email-masked]
Phone Number | (91+) 8368314728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
MS Office expert, Teams, Outlook,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ACS Solution | Sr. Administrative Assistant | 8th feb 2021 | 30k
Previous Employer 1 | Anza Medicode (Hyderabad) | Sr. Admin Executive | 19th Feb 19 | 27k
Previous Employer 2 | Cadeploy (Hyderabad) | Admin Executive | 15th April 18 | 26k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi

Thanks for asking this question, firstly I will check my network connection if it is ok then I will check with IT department that this site is blocked from our company end or it is by default. If not works, then I will collect the e-mail id of NDTV's concern person and send them my query.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Bluetooth on from your mobile
2. Bluetooth on from your laptop/Desktop if system will allow
3. Bluetooth on your headphones/Headset

What according to you makes you a good candidate for customer service or technical support job? | The good candidate usually embraces the opportunity to try new ways of doing things. Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character. ... The good candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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