Subject: Tech Support Candidate - Anish Kumar Singh
From: Anish Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 10:51:45 -0500

| | Tech Support Test

Name | Anish Kumar Singh
E-mail | [email-masked]
Phone Number | (91) 8700493255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Server Maintenance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rgis Web Solutions | Network Engineer | 25 | 35000
Previous Employer 1 | Appy Pie | Customer Success Manager | 2019 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Computer is connected with Internet or Not.
Step 2- If internet is connected then I have to re-open browser and need to type website address correctly
Step 3- Clear the cache of web browser
Step 4- Check inbuilt proxy settings in computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Switch on the bluetooth audio device by clicking  on power button.
Step 2- Enble bluetooth settings in Mobile phone and search for new device.
Step 3- Once you find the name of your bluetooth audio device then click on pair device.
Step 4- After clicking on pair device mobile will automatically connect with your bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have strong analytical skills with tech background in education and I am using computer since 15 years!
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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