Subject: Tech Support Candidate - Shailesh Kumar Sharma
From: Shailesh Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 10:45:42 -0500

| | Tech Support Test

Name | Shailesh Kumar Sharma
E-mail | [email-masked]
Phone Number | (+91) 9015675141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altran Technology India Pvt Ltd | Network Engineer | Working currently | 24k
Previous Employer 1 | Aerial Telecom Pvt Ltd | Network Engineer | 27Nov 2017 | 16k
Previous Employer 2 | Altran Technology India Pvt Ltd | BSS Engineer | 28Apr 2017 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Providing end to end connectivity to customer PE to CE ( In between different NMS – Huawei CEN , DSALM , SDH,DWDM)
PE to CE found any issue then troubleshoot end to end and provides solution according to SLA which is provided by Optus for customer.
Administering fault management of Alarm Monitoring Tools, analyzing faults and escalating issues to concerned teams
As per enterprises customer monitoring Error cases/ performance on a daily basis
As per alarms if required then engage to field.
We are providing to connectivity other third party vendor (Telstra, NBN), If any issue found their end then also coordinate with them.
Must be highly customer focused and understand the customer’s service requirements
Excellent time management skills and ability to priorities workload according to SLAs and defined deadlines.
Experience in problem analysis to find solution for complex issue

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch in the bluetooth , afterthat open mobile bluetooth and connect with that bluetooth which you opened previously according to name(bluetooth)
What according to you makes you a good candidate for customer service or technical support job? | Firstly listen and understand the customer problem after that think quickly and give answer in very formal way or politely behaviour and give to better troubleshoot idea to customer related to customer query..
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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