Subject: Tech Support Candidate - Akash Kumar
From: Akash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 09:32:08 -0500

| | Tech Support Test

Name | Akash Kumar
E-mail | [email-masked]
Phone Number | (91) 8809331623
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 71 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globalpike Services LLP | BDE | 28 Dec 2020 | 30k
Previous Employer 1 | Cube software Pvt Ltd | System executive | Aug 2020 | 21k
Previous Employer 2 | Jindalx | CSE | Oct 2019 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will go and check the web address. If that would be ok, then second step I will go to the cookies section and Delete the cookies and retry the website link. If still the browser is not opening I will Change my proxy settings and then retry the website link.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth in both Speaker and mobile phone.
2. Go to the Bluetooth settings and look for the speaker name.
3. Pair the mobile phone bluetooth with speaker bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | Thanks for the question. The reason I think I would be a good fit for this because of my interest that is to interact with people. I always liked to communicate with people and also my work experience defines this very clearly because of my job profiles CSE and System Executive from last 2 years interacting with customers over Call and Mail providing customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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