Subject: Tech Support Candidate - Nitin Tiwari
From: Nitin Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 09:31:57 -0500

| | Tech Support Test

Name | Nitin Tiwari
E-mail | [email-masked]
Phone Number | (91) 7532079776
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chirag Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | American Express Pvt Ltd | Customer Support Engineer | | 20K
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Need to check the internet connection.
2-Check (www.ndtv.com) site globally down or not.
3-Then clear cache of browser and restart browser.
4-Open browser again and done.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-On Bluetooth in mobile.
2-On Bluetooth speaker and make discoverable.
3-From mobile Select Bluetooth speaker from the list and connect.
4-Paired Connected.

What according to you makes you a good candidate for customer service or technical support job? | Provide a solution to customers on time with appropriate methods and procedures.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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