Subject: Tech Support Candidate - Vikas Yadav
From: Vikas Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:52:40 -0500

| | Tech Support Test

Name | Vikas Yadav
E-mail | [email-masked]
Phone Number | (91) 9917993899
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Maximo

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision automation pvt ltd | Application support engineer | 05/01/21 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll try to reload it and if still facing same error I'll check my internet connection and check what and why error comes. After that I'll kill that error and try to open that website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth of both devices.
Scan near by devices from my mobile phone.
After scanning I'll click on pair.
Bluetooth speaker contacted successful.

What according to you makes you a good candidate for customer service or technical support job? | I'm b.tech graduate specialized in computer engineering. I have 1+ years experience as a application support engineer.i am providing support to Indian airforce where i interacted with user and dealing with their problems.i have very good experience in dealing with clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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